Shipping destinations:

• The Smart Bowl is available worldwide, but our trackers only work in the following countries: United States, United Kingdom, Italy, Spain, Germany.

Shipping times:

• All orders are directly fulfilled from our manufacturing hub in Asia, taking on average about 15 days to be delivered.
• Shipping time might vary depending on location and your local last-mile delivery service like Royal Mail, USPS or DHL. We work with different last-mile delivery companies depending on which one offers the fastest shipping time.

Shipping cost:

• Orders over $88 will have free shipping.
• Orders under $88 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• Payments are securely processed using Shopify Pay, and your data is not stored.
• We're always adding new payment methods, if you don't find the one you prefer, just let us know and we'll put it on the roadmap.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@pet-biz.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

If you received your product but it doesn't work as expected or you need tech-support, please email our support team and we'll solve your issue: support@pet-biz.com

Petbiz trackers use a unique algorithm that enhances performance of the GPS tracking while also saving battery-life. Other trackers simply activate the GPS every few seconds, consistently draining the battery, even when there's no need to refresh the location. Petbiz trackers measure the motion of your pet, updating the location more frequently when your pet is on the go, but less frequently when they are snoozing. This ensures pin-point real-time precision when you are looking for a lost pet, but saves power when they stay inactive in one place.

Our trackers switch on automatically after being fully charged, no need to switch them on or activate them manually. Just plug in the power and after a few hours it's ready to go.

If you want to switch it off:

1 - Open the app

2 - Tap the device icon (looks like a bow-tie) 

3 - Go to "Device Management"

4 - Tap "Shutdown"

If you want to reset your tracker, plug it into the charging cable, and press the button in the middle of the paw. The status LED will flash blue three times after successfully resetting.